Service Desk Support

Oasys offers innovative approaches for service desk and contact center support. We partner with our customers to develop efficient processes, identify areas for overall improvement, and capture metrics for performance assessment.

Oasys understands that the service desk is a core IT service and a vital component of an organization because it can serve as the main point of contact for users on a day-to-day basis. Oasys can provide service desk support personnel whose experience includes delivering Tier Level I-III service support to users, which includes serving as a direct contact between the client and vendor in addition to supporting the troubleshooting process. Our service desk personnel rely on their intimate knowledge of the client’s requirements and deliverables to optimize capabilities and provide agile, efficient support. Oasys’s service desk personnel undergo the latest training and maintain their qualifications to ensure that they can continually resolve IT issues, enhance user confidence in IT capabilities, and improve the usability of the product.

Our Service Desk Support capabilities include:

  • Process Improvement Recommendations
  • Logging of metrics